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1. Introduction

The Fix Productions Co. ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, customers, artists, and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, booking platforms, communication channels, or engage with us in any capacity.

By using our services or booking a session with us, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing or payment information

  • Service booking details

  • Address or location for mobile production services

  • Media files (audio recordings, photos, videos) submitted during our services

  • Social media handles for promotional or marketing packages

B. Automatically Collected Information

When you interact with our website or booking system, we may automatically collect:

  • IP address

  • Device information

  • Browser type and operating system

  • Pages visited and interactions on our website

C. Information from Third-Party Platforms

If you connect with us through third-party applications (e.g., social media, payment processors, booking platforms), they may provide us with relevant contact or profile information as permitted by their policies.

3. How We Use Your Information

The Fix Productions Co. uses collected information to:

  • Process and confirm bookings

  • Provide mobile music production, studio services, and EP packages

  • Communicate regarding appointments, schedule changes, and service updates

  • Manage payments, deposits, and invoicing

  • Fulfill marketing, distribution, and promotional services included in EP Straight Drop Packages

  • Improve the quality and security of our services

  • Enforce our Cancellation & Rescheduling Policy

  • Maintain records for business, tax, or legal purposes in accordance with Georgia state laws

We do not sell or rent personal information to third parties.

4. Legal Basis for Processing (Georgia, USA)

Although Georgia does not currently require businesses to follow GDPR-style processing laws, we voluntarily follow generally accepted privacy standards. Your information is processed based on:

  • Consent (when you submit information voluntarily)

  • Contractual necessity (to complete booked services)

  • Legitimate business interests

  • Legal compliance

5. Sharing of Information

We may share your information only when necessary for operational purposes, including:

A. Service Providers

Such as:

  • Payment processors

  • Digital distribution partners

  • Graphic design, photography, or marketing collaborators

  • Podcasting or media platforms

  • Technical support or IT service providers

These parties only receive data required to perform their tasks.

B. Legal Requirements

We may disclose information if required to comply with:

  • Georgia state laws

  • Court orders

  • Law enforcement requests

  • Fraud or safety investigations

C. With Your Consent

For example:

  • Promotional features

  • Artist showcases

  • Social media or marketing content

6. Data Storage & Security

We use commercially reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure.

Your information may be stored:

  • On secure cloud platforms

  • Within encrypted files or booking databases

  • For as long as necessary to fulfill service obligations, legal requirements, or operational needs

However, no method of data transmission or storage is 100% secure.

7. Your Rights & Choices

Depending on how you interact with us, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your information (unless required for legal or business purposes)

  • Opt out of promotional communications

  • Update communication preferences

Requests can be submitted via our official communication channels.

8. Cookies & Tracking Technologies

Our website may use cookies or similar tools to:

  • Improve user experience

  • Analyze web traffic

  • Support booking or account functionality

You may control cookie preferences in your browser settings.

9. Third-Party Links

Our site and services may include links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage reviewing their respective policies.

10. Minors’ Privacy

Our services are not intended for individuals under the age of 18 unless accompanied by a parent or legal guardian.
We do not knowingly collect personal information from minors without consent.

11. Cancellation & Rescheduling Policy Compliance

All personal data associated with bookings is used to:

  • Confirm appointments

  • Enforce rescheduling limitations

  • Process forfeited deposits for cancellations made less than 8 hours before the session

  • Track booking behavior to enforce the following:

    • Maximum of two consecutive reschedules

    • One-week grace period after excessive rescheduling

    • Right to deny future bookings for repeat cancellations

12. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically.
Updates will be reflected by the "Last Updated" date at the top of this document.

Continued use of our services after changes are posted constitutes acceptance of those changes.

13. Contact Information

For privacy questions, data requests, or concerns, contact us through:

The Fix Productions Co.
Email: thefixproductionco
Phone: [Insert Phone Number]
Website: [Insert URL]
Address: [Insert Business Address – Georgia, USA]

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